We offer deliver to the UK Mainland.
Order delivery time: 2 – 7 working days.
Most products on our website are delivered within 3 days if in stock. If it is a custom order, it may take up to 7 weeks for the item to be delivered. Please refer to the time specified in the product page for shipping and delivery information.
All products will be automatically dispatched so if you do not want your product delivered on certain days please specify your required delivery day and time in the special instructions section at checkout. We can deliver Monday – Friday working hours only.
Delivery Terms
Most items are delivered through Royal Mail or Evri. We cannot accept responsibility for any losses or costs incurred as a result of late deliveries regardless of the cause. We will do our utmost to ensure our customer is kept informed at all times and try and resolve the issue with the couriers at the earliest possible time.
We will endeavour to notify you as soon as possible if any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.
Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules.
On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.
Stock Availability
We carry all items in stock, however, there may be certain times in the year where demand has exceeded the supply and therefore our lead times for delivery may be extended. We would highly appreciate your cooperation and patience at all times. Where we are unable to deliver the items to yourself in a reasonable time, we will always keep you informed. Please regularly log into your account for regular updates.
Due to the high volume of orders at present, our stock numbers are rapidly changing by the day. Therefore we can’t guarantee immediate delivery of your item(s), until our replenishment stock arrives back into our warehouse. If you are unable to wait we would be more than happy to refund you within 3 working days. Please email us on admin [@] stellabenson.com for cancellation request.
Order tracking: We track all shipped items to ensure you receive your items. Please make sure your shipping address is correct.
Our return policy (please, go here)
